Voice-first field service
FieldVoice is a hands-free assistant for HVAC, electrical and plumbing crews. Equipment checklists, site safety checks, defect tracking, manual and code lookups and the work-day log — spoken, not typed, from the ladder, the attic or the truck.
Product
A 12-point HVAC checklist spoken one item at a time. Say pass, fail or skip; failures open an equipment issue with the tech's own words as the defect description. Known history on the unit is read back before the tech touches it.
PPE, lockout/tagout, verified de-energized disconnect, ladder and fall protection, nameplate capture, completed-work photo. Every photo is time-stamped, tamper-evident and attached to the day's record.
Ask for a fault code, a superheat target or a venting clearance and get the answer from your document library — OEM manuals, code excerpts, refrigerant handling, company SOPs — with the source named. No guessing at part numbers.
Phase tracking from morning to wrap-up, tasks added by voice, break reminders after four hours, end-of-day summary with checklists run and issues opened. Dispatch sees the same picture in the admin console.
Equipment issues carry make, model and serial, link back to the checklist that found them, and stay open until a tech resolves them with notes. Open issues surface automatically on the next visit to that unit.
"Log a run to Johnstone for a 45/5 capacitor and a 2-pole contactor." The parts list lands in the day's record so the office knows what was bought and why.
How it works
An Android app techs open once in the morning. It holds the day's log, the site check, the checklist history and the voice button. Install from the link we send; sign in; talk.
One voice assistant, two modes. Assistant for the open-ended day; checklist for the structured pass/fail walk-through. Everything Vex records is scoped to that technician and visible to your office in real time.
Technicians, checklists, equipment issues, usage, audit history and the document library — for owners and dispatch, in the browser, with role-based access.
Security
Each technician's records are isolated from every other account, every identifier is unguessable, evidence photos are tamper-evident, and every administrative action is logged. Security is built into the platform, not bolted on.
Read the security overviewFAQ
Yes. The assistant is voice-first end to end: noise suppression on the audio path, a turn detector that waits for the tech to finish, and short spoken confirmations. The app is for glancing, not typing.
In FieldVoice's cloud, in an isolated tenant for your company, encrypted in transit and at rest. You can export everything at any time, and we delete it on request when you leave.
Yes. Upload checklist templates per equipment type and drop PDFs, Word documents or text into your document library from the admin console. Vex cites them by name.
Same day. Add technicians in the admin console, send them the install link, and they are talking to Vex on the next job.
Android today. iOS is on the roadmap; ask sales for timing.
Yes — technicians, checklists, equipment issues, usage, audit history and the document library, with role-based access for owners, dispatch and office staff.
Start a free trial
Tell us your trade mix and fleet size. We'll set up your workspace, load your checklists and manuals, and have your crew talking to it this week.
FieldVoice